What our Customers say...


Had a bad experience with the local franchise. Ashley from your office was very pleasant and helpful and saved my opinion of SERVPRO. While you were unable to provide the exact service we needed she was respectful and there was no high pressure to make a sale.

Patrick and his team from Serve Pro are very prompt in their response and ensured the damaged is mitigated immediately. Patrick was very helpful through out the process and also advised me on plumbing services which helped me to restore the damage in short time frame.

SERVPRO was incredible throughout the entire process for remediation. They were professional, timely, and thorough. I felt taken care of throughout the entire process.

Very thorough and responsive! I was impressed with the deep expertise and thoroughness on a variety of questions I had rested to two attic spaces at my home. Whether it was talking with Patrick on the phone or Alex during his visits they provided incredibly good customer service in identifying issues, how to best remediate the items and provided all the information and estimate details I needed for next steps with the work.

You were very prompt - same day response. Employees seemed very knowledgeable and made the whole cleanup and restoration process much less painful than it could have been. Also they were very professional and courteous. Felt very comfortable with the work as it progressed. Thanks for being there for us.

Elliott and Ben were simply amazing!

I cannot say enough good things about SERVPRO of Elk Grove.  My sister sang their praises when they did work for her, so when I needed help with mold remediation in my attic, I didn’t consider anyone but Davis and his crew. Davis returned my call immediately and sent someone out that afternoon. They told me what they would do to solve my issue, quoted a very reasonable price and completed the work within the week.  They were very professional, very clean, very polite, and I would recommend them highly. So thankful for SERVPRO of Elk Grove.

Your guys were efficient and respectful of our property, home and ourselves. Andres and his crew went above and beyond.

When I called, Davis returned my call right away and had a service person at my house that afternoon. Alex was very polite and explained exactly what the problem was and how SERVPRO would take care of it. I called Davis and scheduled an appointment.

The day of the service, Alex showed up on time with his crew. They sealed off everything and worked diligently. A job that was estimated to take a day and a half took only one day. When they left Alex explained exactly what they had done. He explained the billing process and that he would send me a detailed description of what they did to show to a house inspector for the selling
of my house.

My sister used SERVPRO a couple years ago for a water issue on her back porch.  Both of us loved working with Davis and would not hesitate to recommend SERVPRO to anyone. You would not be disappointed.

They were very professional, took care of the problem quickly and were excellent about communicating the times they would be there. I will definitely use them again!

I thought the team that was at my house was amazing! They did a wonderful job and helped us when we were in a very overwhelming position and didn’t know what to do. Thank you all so much. You will always get a wonderful reference from us. And we are grateful for all you did.

Had a basement leak and they came fast, explained the problem and got right at solving it. Price came in lower then first estimate.

SERVPRO was a lifesaver! My supply line in my master bath ruptured and caused a lot of water damage to my bathroom, closet, bedroom and hallway. I contacted them and they were at my house within a couple of hours. They worked quickly, were very friendly and explained the entire process of mitigating my rooms. And I did not feel as if they were trying to sell me on things I did not need. If ever I should be in need of needing to mitigate my house again I will be calling them.

Happy your crew was able to solve my problem and provide great service. Thank you!

Great communication, great explanations, knowledgeable staff and thorough work!

You guys were amazing! You came immediately and cleaned everything up before any further problems could occur. As a result, the repair of the damage done by the water was much easier to repair! Thank you!

SERVPRO and their staff went above and beyond when the finished, carpeted basement of my sister's home recently was flooded due to a sump pump failure while she was out of town. Their response to my call for help was immediate. They have taken great care of the salvageable items that were in her basement. I highly recommend SERVPRO and their Business Development Manager, Tom Von Schaumburg and his assistant, Andres.

I applaud you on figuring out how to dry out my basement once again!

I have had three floods down there in the last 4 years, and every time you have come to my rescue.

When the original flood happened, I was assigned to the 'Dove Crew'... To watch that group of guys go to work in building plastic walls and removing drywall and paneling, I knew I was in good hands.

When the second flood happened, I opened the door to a 'Dove brother', who compassionately said "I knew I was here before"... and immediately got to work, but I knew I was in good hands.

Finally, what I am hoping will be the last disaster I ever have, I called SERVPRO at 1:00 AM, and actually requested the "Dove Crew". Elliott told me on the phone the following day he had never had anyone request by crew leader name before. However, I knew exactly what I was doing, because as has been proven to me, that I was in good hands. 

I was greeted with a hug by my newfound 'friends' and off to work they went and saved the day again.

So, thank you, SERVPRO, once again, for having the most professional staff imaginable, who have compassion for the homeowner, and pull off the amazing feat of making it look "Like it never even happened."

Thank you to the Dove Crew and to Elliott for continuing to recruit and employ possibly the best group of young men I have ever met! They are respectful, knowledgeable and hard working, and have a way of putting the homeowner at ease during a very difficult time.

The second I saw Ben Dove at my door for my latest flood, my eyes welled up with tears due to the destruction, but I knew... I was in good hands.

We worked with SERVPRO to clean our basement. Campbell and his team were great and I would highly recommend them!

These are wonderful people to work with. My basement flooded from the water heater and they came out immediately to take care of all the wet carpeting and dry out my basement and repair the walls. Another very nice gentleman came out with a nice carpet samples for me to pick from for replacement. A gentleman named Campbell was so pleasant to work with. I would recommend everybody to write their phone number down in case of an emergency.

Very professional, and they were excellent at communicating exactly what to do, how long they would be there, and arrival time.

Great people to help get your life back to normal after the unexpected happens!

They were prompt, detailed oriented, reasonably priced and got the job done. Very satisfied with their work and would recommend them to others.

I hired SERVPRO to deep clean a condo before listing it for sale. They did a wonderful job! It just sparkled after they were done and sold rather quickly. I would recommend them to anyone.

SERVPRO did an amazing job with my home restoration!
They were always respectful, prompt, reliable, easy to contact & took a very caring approach to completing the job. It was wonderful working with Elliott and the work that was completed was professional, clean & everything looks great!

Mold was found in an attic in one of our properties, so I called SERVPRO to have it cleaned. Their team was very good at explaining the different options available in order to correctly address the problem. I am very pleased with the work they’ve done, very thorough and efficient. I would highly recommend SERVPRO for anyone in need of restoration work!

After a kitchen fire in one of our units left the whole apartment a mess, I hired SERVPRO to help with the damage. They took great care to clean all the staining and soot and even removed all smoke odor. I have dealt with many fires over the years and worked with several different restoration companies, but this was the first time I didn't smell a trace of smoke after remediation. I would happily use SERVPRO again in the future!

Our home flooded after a microburst hit Kansas City. SERVPRO was recommended by our insurance company and were surprised to learn they had traveled all the way from Chicago to help. The team worked very late to take care of our flooded basement and was there every day to make sure things were progressing as they should.

Our home in Brunswick, Georgia was flooded by the storm surge that hit during Hurricane Irma. Our entire house was underwater and we were completely dislocated from our home. The SERVPRO team came all the way from Chicago and spent more than a week helping clean up the mess and dry our house. Despite the trauma of being hit by a hurricane, the SERVPRO team took control and helped us start the path to recovery. Thank you for traveling so far to help! 

After mold was found during a home inspection, SERVPRO was quick to respond. I was about to sell my home, and they were able to evaluate the situation quickly and cleanup the mold thoroughly and in time for the closing. I really appreciated SERVPRO's commitment to quickly taking care of the problem.

A broken drain line in the restaurant above us left our ceiling and walls in shambles and our carpet and inventory completely drenched. Luckily SERVPRO was able to take care of everything for us. They dried out everything, including our stock, and they took care of the reconstruction. Our store was back up and running again in no time thanks to SERVPRO!

My home was completely covered in soot after my neighbor’s condo burned down. It got so bad that I had to temporarily move out. Thankfully, SERVPRO was able to clean everything out. They took great care of all my personal belongings and my apartment was back to normal in no time. You couldn’t even tell that anything had happened!

This was our first time using SERVPRO, and we couldn’t be more thrilled with our experience. We initially called SERVPRO in just to do the remediation work after a leak in one of our units. After seeing how professional and capable their project managers and crew were, we decided to trust them with everything else, including the reconstruction. They worked efficiently and adapted quickly to everything we threw at them, and we couldn’t have asked for a better team to take care of us.

As a property manager responsible for numerous locations, I need a company I can trust to take care of any issues that may arise. SERVPRO of Elk Grove is without a doubt my go-to restoration company. They’ve always responded with efficiency and utmost professionalism, and I know I can rely on them to take care of any job no matter how large or small.

We were out of state and your people kept us informed. Thank you!

Campbell and his crew were great. 

In the span of 2 months I’ve had Ben and SERVPRO at my house for 2 unrelated water damage claims. He has been fantastic. I trust him. Thank you for everything.

I had some problems with a leaking shower drain that resulted in wet carpeting in a walk-up closet in the basement below a week ago. Campbell Dove, one of your crew chiefs, came out last Saturday and "did what had to be done." I just want the "higher-ups" at your company to know that I was very impressed with Campbell. He was very knowledgeable, courteous. Etc--a real asset to your company!

You have been a pleasure to work with! I will be recommending you to all my home buyers.

These guys are the best when it comes to cleaning up flood damage. We are sure you will not be disappointed when you choose them for your flood damages.

Please call these guys when you have a mold problem. They have all the right equipment and cleaners to take care of it properly so you won’t see pop up again.

Heavy storms in our area caused the levee to overflow and flood into several homes, including ours. Your professional team was able to dry us out and restore our home back to before the water invasion.

I thought I was saving money by attempting to clean the mold up on my own, but it came right back. I got in touch with your company at that point and I have not seen mold again after you took care of it.

It is hard to find a company nowadays that handles a customer’s every need. You guys take the cake on that one, and then some when it comes to fire damage clean up.

I, like many, thought I could clean up the mold I found in our home myself. How wrong was I. I’m so glad I caved and called you guys. It was much less expensive that I thought it would be and I haven’t had any more mold since.

I was so surprised that your team could clean up our water damage without us having to take out a second mortgage. I will forever be thankful to the wonderful job you did and how affordable it was.

This is the company I would recommend to anyone needed fire damage restoration. They are so personable and knowledgeable that you will not be disappointed.

Want to give high compliments to crew chief Ben he was outstanding and so polite. I feel he went above and beyond my expectations. The whole crew was great!

The folks assigned to our job were excellent and did an outstanding job!!!!

Ben was very helpful and explained everything that was going to happen.

Great, Prompt, Professional! Thank you!

Tom, Brad, Andrew and Nick Did a wonderful job and were very courteous. Thank you!

Nick and his crew were wonderful! They were so considerate and concerned. They were such professionals and a pleasure to have in my house.

I couldn't have asked for a better experience. Thank you for making our hectic move-in so much easier.

You did a fantastic job when my office flooded Elk Grove in the summer and on the carpet cleaning you provided after the clean up was completed. Bravo, on the great service!

SERVPRO was by far the most professional company we have worked with during the flooding we encountered in Elk Grove.