Recent Why SERVPRO Posts

What Sets Us Apart for Mitigation?

6/6/2022 (Permalink)

If you are experiencing water damage of any type in your home, contact our emergency service line 24/7, 365-days a year. We are here to quickly take care of water damage situations for you. Water leakage can cause significant damage to your home and belongings, which is why it is vital to respond to this situation immediately. Our highly trained staff makes your restoration process as stress-free as possible by keeping you informed and communicating with your insurance company to get the most out of your claim.

SERVPRO has IICRC-certified professionals who follow strict safety and health guidelines throughout the restoration process. Rest assured, our team has the equipment, resources, and expertise to perform any repairs, replacements, or reconstruction projects necessary for the restoration.

SERVPRO always strives to be Faster To Any Disaster. With an entire Green Fleet of vehicles, stocked and ready to deploy, our technicians are ready to provide you with professional restoration done right. Contact SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle for full-service solutions throughout the Chicago suburbs. (847) 593-3055

Why You Should Choose SERVPRO for Your Home!

4/1/2022 (Permalink)

Here at SERVPRO of Elk Grove, we make it a priority to ensure  our customers are taken care of from the first call to our office until the final walkthrough of the mitigation project. We are consistently taking the extra steps to let our customer know we are with them through every step. Our crew chiefs and technicians are exceptionally trained in water mitigation, mold removal, fire restoration, cleaning of structures and contents as well as carpet cleanings. No matter what your need is- our team can handle it.

We love to work alongside your insurance company and adjusters to make sure you are up to speed on every aspect during the project. From our initial inspection at the property, we will be communicating with your adjuster to let them know our plan and course of action to get your home back to the way it was. Additionally, our highly trained crews will be letting you know how we plan to restore the damaged areas before the work has been started so that you can prepare to help move your personal contents from affected areas.

Not only does SERVPRO of Elk Grove have a knowledgeable staff, they also will come equipped with the most efficient drying equipment there is on the market. From air movers to large dehumidifiers and HEPA air scrubbers- this equipment matched with the training of our crew chiefs will be the most effective way to dry the affected materials in the shortest time frame possible. Thus, resulting in getting your home back to the way it was sooner.

For more information be sure to check out our SERVPRO of Elk Grove website for more insight on how we take care of water, mold, fire, cleaning, and contents!

SERVPRO Restoration Service for the Insurance Industry

2/8/2022 (Permalink)

As a leader in fire and water cleanup and restoration, SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers. SERVPRO professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

For more information- feel free to call the office or find additional information on our website! 

(847) 593-3055

The Plan for Any Disaster Using Our Emergency Ready Profiles!

2/4/2022 (Permalink)

According to industry research, as many as 50% of businesses may never recover following a disaster. Of those that do survive, it's likely because there was a preparedness plan in place.

With SERVPRO's Emergency Ready Profile (ERP), you minimize business interruption by having an immediate plan of action at no cost. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

With the ERP, you can have the critical information needed, such as emergency and primary contact information, gas and water shutoff locations, and priority areas in the building, to begin mitigation and recovery services immediately when you need it. Everything will be compiled into a concise Profile Document as well as a mobile app called Ready Plan for quick and easy accessibility. 

By working with SERVPRO to develop your ERP, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

Our Method to Tackle Mold Remediation

12/16/2021 (Permalink)

Whether it is visible staining or a musty smell, mold growth can be a bothersome issue to deal with for home and business owners. If you suspect mold growth in your property, there are several options to consider. 

  1. Pre-testing: To determine the extent of mold damage in your home or business, SERVPRO partners with trusted indoor environmental consultants to perform a thorough inspection of your property. A complete report on mold growth and air quality, as well as a scope of work for remediation, is provided in order to ensure proper remediation.
  2. Mold Remediation:Because our crew chiefs are Applied Microbial Remediation Technician (AMRT) certified, we are thoroughly equipped and experienced to handle mold damage of all shapes and sizes. From attics to basements to full scale cleanings, we aim to make the mold growth in your property "Like it never even happened." 
  3. Post-testing: To provide further peace-of-mind, post-testing assessments can be conducted to ensure proper remediation has been performed. 

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are ready and available to address your mold damage needs. To begin the mold remediation process for your property, call us at (847) 593-3055!

What Does It Mean To Be An IICRC Certified Firm?

10/11/2021 (Permalink)

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are IICRC firms. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

 Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up to date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

 The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

 Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration, and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What Is Our Mold Remediation Process?

9/8/2021 (Permalink)

Whether it is visible staining or a musty smell, mold growth can be a bothersome issue to deal with for home and business owners. If you suspect mold growth in your property, there are several options to consider. 

  1. Pre-testing: To determine the extent of mold damage in your home or business, SERVPRO partners with trusted indoor environmental consultants to perform a thorough inspection of your property. A complete report on mold growth and air quality, as well as a scope of work for remediation, is provided in order to ensure proper remediation.
  2. Mold Remediation: Because our crew chiefs are Applied Microbial Remediation Technician (AMRT) certified, we are thoroughly equipped and experienced to handle mold damage of all shapes and sizes. From attics to basements to full scale cleanings, we aim to make the mold growth in your property "Like it never even happened." 
  3. Post-testing: To provide further peace-of-mind, post-testing assessments can be conducted to ensure proper remediation has been performed. 

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are ready and available to address your mold damage needs. To begin the mold remediation process for your property, call us at (847) 593-3055!

Why You Should Choose SERVPRO For Your Water Damage Emergencies

6/10/2021 (Permalink)

Here at SERVPRO, we take care of water damage to property and personal belongings with respect and care to ensure that everything is accounted for and taken care of. Although the stress of damage to structures can be repaired, we understand there are personal belongings that can be irreplaceable. When it comes to personal belongings, we will work efficiently with your insurance to make sure everything is accounted for and determine if those damaged items are salvageable.

Our SERVPRO team will never discard something without approval; in addition to that, our team can strategically place the drying equipment in areas that will not only completely dry the structures in place, but also any wet personal items. Rest assured, no matter the scope of the damage, our team is ready to help with your restoration services.

SERVPRO is ready and available 24/7 to provide you with the restoration services your property need.

Do not hesitate to give us a call! (847) 593-3055

24/7/365 Emergency Services

4/22/2021 (Permalink)

Faster to Any Size Disaster - Call SERVPRO now!

At SERVPRO, we pride ourselves on fast emergency response to any size disaster. When your home or business suffers water damage, time is of the essence to stabilize the situation to avoid further damages that can prove costly. That is why we take calls 24/7/365 and have an on-call crew on standby to respond to your emergency.

Upon arriving, our crews can quickly scope out the damage to assess what can be done. Throughout the process, they will keep you and your insurance in the loop to ensure everyone is on the same page. This seamless claims process is why SERVPRO is a preferred vendor for many insurance companies. 

SERVPRO can also coordinate reconstruction efforts to repair your home after mitigation services are finished. From the first call to the final rebuild, we can make your water damage disaster "Like it never even happened."

Call us at 847-593-3055!

Water Damage Does Not Wait - And Neither Do We

2/2/2021 (Permalink)

This weekend, the Chicagoland area will be seeing a severe drop in temperatures. Knowing what winter weather can do to homes and businesses, it is best to prepare well in advance to help mitigate potential damages.

In the unfortunate event your home or business suffers water damage caused by winter weather, SERVPRO is ready to respond at a moment's notice. With on-call emergency crews on standby, we can provide fast water damage restoration services 24/7/365. Our professionals recognize that time is of the essence when it comes to water damage, and they are IICRC-certified and experienced in mitigating further damages when disaster strikes. We are also a preferred vendor with many insurance companies, ensuring a seamless process when filing claims.

Stay safe this weekend and take every precaution necessary to prepare your home or business for the unexpected. Whatever happens, you can have peace of mind knowing SERVPRO is ready to respond!

Call us at 847-593-3055!

"Experts In Clean" - SERVPRO is at the Forefront of Cleaning and Disinfecting Efforts

1/21/2021 (Permalink)

SERVPRO was featured on ABC News. Check out the link in the blog!

SERVPRO CMO Mike Stahl was recently interviewed by ABC News regarding what it would take to clean and disinfect the White House.

These cleaning and disinfecting strategies are the same ones we offer to your business. Our crews are highly trained and experienced in handling biohazardous cleanup, which lends itself well to effective strategies to combat against COVID-19. Our techniques are effective enough to rapidly disinfect your property while keeping your personal belongings safe and unharmed.

SERVPRO has serviced almost 30,000 businesses, homes, and communities nationwide. Our franchise is strategically located in Elk Grove Village, enabling us to provide services to many local businesses and properties throughout the Chicagoland area. Let SERVPRO provide you peace of mind knowing you have qualified "experts in clean" taking care of your property. 

Call us 24/7/365 at 847-593-3055!

Protect Your Business Against COVID-19 With Our Preparedness and Response Plan

12/4/2020 (Permalink)

Download our preparedness and response template and help protect the health and safety of your employees!

No matter the industry, every business needs to have a plan of action to address the many concerns of COVID-19. Unfortunately, many are still caught off-guard when an exposure occurs in their property, resulting in lost time and lost revenue. 

In developing a preparedness and response plan, we recognize it can be overwhelming with all of the different variables to consider. Who will be your point person when dealing with COVID-19? What safety measures will be put in place? What protocols will your employees follow in the event of an outbreak? 

This free template plan can help guide the conversation between you and your employees to ensure your business is well-prepared in not only dealing with an outbreak, but helping to prevent outbreaks from ever occurring. Download it today and help protect the health and safety of your employees! 

We at SERVPRO can provide consultation on best practices regarding COVID-19. Our Certified: SERVPRO Cleaned program can also provide further peace of mind through consistent disinfecting and cleaning services at a frequency of your choosing. Having our Certified: SERVPRO Cleaned emblem on your window shows you are prioritizing the health and well-being of those who enter your property.  

Give us a call at 847-593-3055 for further consultation and more information about Certified: SERVPRO Cleaned!

Click here to download our COVID-19 preparedness and response template plan!

Trust Quality Professionals to Take Care of Your Property

10/1/2020 (Permalink)

In this day and age, trust and integrity is of utmost importance when looking for water damage restoration services. When you hire SERVPRO to take care of your property damage needs, you can expect quality professionals to handle things safely and properly, and make it "Like it never even happened." Here's what you can expect from our employees:

  • 24/7 Emergency Response Team
  • Background-checked, highly experienced professionals
  • IICRC-certified and OSHA-compliant
  • 50+ years of combined experience
  • Certified in water damage restoration, fire & smoke damage restoration, carpet cleaning, applied microbial remediation, biohazard & trauma/crime scene cleanup

With over 1,800 franchises across the country, SERVPRO is the nationwide leader in cleanup and restoration. From our “Certified: SERVPRO Cleaned” program to our industry-leading fire & water damage restoration work, you can trust SERVPROto handle any size job whenever you need us, 24/7/365.

Click here to learn more about our team! 

Call us now at 847-593-3055

What Makes SERVPRO Different From Other Restoration Companies?

7/29/2020 (Permalink)

As businesses begin to reopen, every business owner needs to consider what their next step will be to prioritize the health and safety of their employees and customers. While many regular cleaning and janitorial companies are offering services targeted toward COVID-19, there are various factors you need to consider to ensure the job is done safely and properly. Before choosing a cleaning company, ask yourself:

  • Do they hire quality professionals who are background-checked, certified, and experienced in cleaning up biohazardous situations and environments?
  • Do they use the proper PPE to perform jobs safely?
  • Do they use EPA-approved hospital-grade disinfecting products, and can they provide safety data sheets upon request?
  • Do they adhere to IICRC standards and are they OSHA-compliant?
  • Are they willing to go above and beyond the scope of CDC cleaning protocols?

When you choose SERVPRO®, the answer to all these questions is “Yes.” With over 1,800 franchises across the country, SERVPRO® is the nationwide leader in cleanup and restoration. From our “Certified: SERVPRO® Cleaned” program to our industry-leading fire & water damage restoration work, you can trust SERVPRO® to handle any size job whenever you need us, 24/7/365.

Give us a call at 847-593-3055!

ULV Fogging Against COVID-19 in Elk Grove Village

4/24/2020 (Permalink)

Now, more than ever, SERVPRO is Here to Help!

Our technicians at SERVPRO are highly trained and experienced in dealing with biological hazards, pathogens, disinfection, and sanitization. Our equipment and cleaning techniques ensure that you, your employees, and your customers are given peace of mind knowing your facilities have been professionally cleaned. One of the techniques we use is ULV fogging.

What Is ULV Fogging?

Ultra Low Volume (ULV) fogging involves densely distributing a chemical in aerosol form. This results in a mist that distributes through a room up to 8 ft. and disinfects surfaces throughout the room without the need for wiping. Using a hospital-grade disinfectant approved by the CDC, this form of antimicrobial application can help control the spread of COVID-19 and preemptively treat areas at risk of exposure. 

Now, More Than Ever, SERVPRO is Here to Help!

Please do not hesitate to call SERVPRO for any needs related to coronavirus. We remain an essential business and are actively on the front lines responding to the essential services needs of our customers. We understand our customer's concerns and have standard operating procedures in place to protect both our customers and our employees, strictly adhering to CDC and EPA guidelines. 

Call Today! 847-593-3055

Best of Elk Grove Village Award

2/20/2020 (Permalink)

2020 Best of Elk Grove Village Awards in the category of Fire & Water Damage Restoration

We have recently been awarded for the 2020 Best of Elk Grove Village Awards in the category of Fire & Water Damage Restoration. We are honored and humbled to be recognized as a local business in Elk Grove Village!

How We Were Selected, Per Elk Grove Village Award Program:

"Each year, the Elk Grove Village Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Elk Grove Village area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2020 Elk Grove Village Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Elk Grove Village Award Program and data provided by third parties."

About Elk Grove Village Award Program

"The Elk Grove Village Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Elk Grove Village area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.

The Elk Grove Village Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community's contributions to the U.S. economy."

Check out the full press release here.

Quick Emergency Response to Flooding in Palatine

1/24/2020 (Permalink)

When disaster strikes, SERVPRO is ready to help 24/7!

Floods can happen at the most unexpected times. Whether it's due to a sump pump failure, a burst frozen pipe, a water main break, or heavy rain, anyone's basement can be at risk of flooding. When this happens, you need qualified water damage restoration experts who are available even when it's most inconvenient. 

We at SERVPRO pride ourselves on our 20+ years of experience dealing with all types of water damages. From small residential properties to large commercial properties, we’ve seen it all. We understand how time is of the essence when dealing with water damage. When left unaddressed, the damages water can cause to your property can become a major issue. However, if dealt with in a timely manner, the potential damages can be minimized, which can make the restoration process much easier.

That’s why we at SERVPRO make ourselves available 24/7 for any potential emergency. No matter the time of day, our on-call crew will be there to assess your situation and even begin work. Our quick emergency response to your flooding situation ensures potential damages will be minimized, reducing the cost of your claim.

Our franchise is locally owned and operated, and we service all around Elk Grove Village, Palatine, Rolling Meadows, Schaumburg, and beyond. Call us at (847) 593-3055 to begin restoring your home, “Like it never even happened.”

Like it never even happened.

12/12/2019 (Permalink)

The photo shown is a bathroom previously damaged by a flood, which now cannot be detected.

Over the years, we at SERVPRO have seen many types of residential losses in the Palatine and Rolling Meadows area, and we understand how stressful it can be, whether from water damage, fire damage, or mold growth. That's why we take the phrase, "Like it never even happened," seriously. When we work on restoring your loss, we want to ensure your property is left not only in the same spot as it was before, but perhaps even better. 

We specialize in mitigation, but we also can help coordinate reconstruction efforts to put your home back together. We are experienced in working with subcontractors and insurance adjusters to make sure every party is doing their part to restore normalcy to your lives. 

The photo shown is a bathroom previously damaged by a flood, necessitating damaged drywall to be removed to dry the structure. After drying was completed, new drywall was installed and matching paint was applied to create a seamless repair. Click here to see a photo of the bathroom before repairs were made.

SERVPRO is ready and available to respond to your emergency of any size 24/7! Call us now at (847) 593-3055 to make it "Like it never even happened."

Trained, Experienced, and Compassionate Staff

12/3/2019 (Permalink)

From our technicians to our office staff, each one of our team members aims to provide the restoration services you need with a compassionate smile.

At SERVPRO, it is one thing to have staff who are highly qualified and experienced in restoration. We are IICRC-certified, and our work is based on standardized restoration techniques used across the industry. However, it is important that we not only offer quality work, but also quality care. 

We understand the difficulties a water or fire loss can bring to you and your loved ones, and we aim to work alongside you and help you navigate through these stressful times. From our technicians to our office staff, each one of our team members aims to provide the restoration services you need with a compassionate smile. 

SERVPRO is ready and available 24/7 to provide you with the restoration services your property needs. Do not hesitate to give us a call! (847) 593-3055

Your Feedback is Greatly Appreciated!

9/26/2019 (Permalink)

At SERVPRO, we take our customers' satisfaction with our work seriously. If there is anything about our work that a customer deems unsatisfactory, we want to make things right in whatever way we can, and we use those opportunities to grow and improve as a business.

Of course, we also very much appreciate it when customers leave us great feedback! From the quality of our work to the professionalism of our crew, we take pride in everything we do. Here are just a few words from our many happy customers:

"Great communication, great explanations, knowledgeable staff and thorough work!"

"You guys were amazing! You came immediately and cleaned everything up before any further problems could occur. As a result, the repair of the damage done by the water was much easier to repair! Thank you!"

"I highly recommend SERVPRO and their Business Development Manager, Tom Von Schaumburg and his assistant, Andres."

"Thank you to the Dove Crew and to Elliott for continuing to recruit and employ possibly the best group of young men I have ever met! They are respectful, knowledgeable and hard working, and have a way of putting the homeowner at ease during a very difficult time."

Check out some more past testimonials from our clients by clicking here!

If you would like to leave feedback regarding our work, good or bad, please leave us a review!

SERVPRO Takes Special Care of Your Contents After Water Damage Disasters

8/6/2019 (Permalink)

It is a stressful time when your basement floods. Not only may you worry about damage to your carpet and walls, but you may also worry about damage to your personal belongings. Property damage can be repaired, but some of these valuable items may be irreplaceable. 

We at SERVPRO understand your concern, and that is why we take extra care to ensure your personal belongings are well taken care of. We will work closely with you and your insurance to go through each item you have concerns about to determine whether they are salvageable. We will never throw anything away without express permission from you. Our drying equipment can be strategically placed to not only dry out your property, but also wet items. We also provide pack out services to move unaffected items from the premises to ensure no further damage is caused in the mitigation process.

Photos, documents and other paper goods are especially susceptible to water damage. Before you write these off as a loss, SERVPRO also offers state-of-the-art document restoration services. Utilizing vacuum freeze drying technology, SERVPRO's patented document drying chambers can rescue these valuable documents and restore them to "like new" condition. Ask your crew chief about document drying services, and we can have a conversation with your adjuster about coverage under your policy. 

Faster to Any Size Disaster

Time is of the essence when it comes to water damage, not just for your property, but also your personal belongings. SERVPRO is ready and available 24/7 to provide faster water damage restoration services, preventing any further damage. Call us at (847) 593-3055 to begin the mitigation process right away!

DryMax Dehumidifier: Performance and Efficiency All In One Small Package

7/31/2019 (Permalink)

The DryMax by Phoenix is a portable and convenient piece of equipment that does not sacrifice performance, and we're excited to put it to good use!

We at SERVPRO have recently acquired some new equipment, including the DryMax from Phoenix, which packs a lot of performance into a small package. Weighing a mere 63 lbs, this tiny little guy can remove 80 PPD (pints per day) and uses only 5.7 amps, making for an extremely effective and efficient drying machine. In addition to its drying power, its small size also makes it incredibly versatile, from the largest rooms to the tiniest crawlspaces.

The DryMax by Phoenix is a portable and convenient piece of equipment that does not sacrifice performance, and we're excited to put it to good use!

For more info, check out Phoenix's website.

Mold Remediation Services For Your Residential or Commercial Property

6/24/2019 (Permalink)

A Before and After shot of an attic mold remediation job we performed.

Whether it is visible staining or a musty smell, mold growth can be a bothersome issue to deal with for home and business owners. If you suspect mold growth in your property, there are several options to consider. 

  1. Pre-testing: To determine the extent of mold damage in your home or business, SERVPRO partners with trusted indoor environmental consultants to perform a thorough inspection of your property. A complete report on mold growth and air quality, as well as a scope of work for remediation, is provided in order to ensure proper remediation.
  2. Mold Remediation: Because our crew chiefs are Applied Microbial Remediation Technician (AMRT) certified, we are thoroughly equipped and experienced to handle mold damage of all shapes and sizes. From attics to basements to full scale cleanings, we aim to make the mold growth in your property "Like it never even happened." 
  3. Post-testing: To provide further peace-of-mind, post-testing assessments can be conducted to ensure proper remediation has been performed. 

Click here to see examples of our mold remediation work.

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are ready and available to address your mold damage needs. To begin the mold remediation process for your property, call us at (847) 593-3055!

Frozen Pipes: What To Do and How To Prevent Them

1/22/2019 (Permalink)

Now is the time to learn more about how to avoid frozen pipes and water damage that can occur if those pipes expand and burst.

Sub-zero temperatures are hitting the Chicagoland area hard and early this year. Now is the time to learn more about how to avoid frozen pipes and water damage that can occur if those pipes expand and burst. While a common occurrence, frozen pipes are highly preventable.  

SERVPRO offers the following tips for preventing frozen pipes and mitigating potential damage that they can cause.  

To prevent frozen pipes and avoid any potential damage:

  • Insulate all exposed pipes in your property. Pay close attention to where pipes may be unheated, such as the basement, attic, garage, crawl space, and under cabinets in the kitchen and bathroom.
  • Maintain a consistent temperature through your house day and night.
  • Close any valves located inside that supply water outdoors and open outside valves to properly drain any excess water remaining in the pipes.
  • Remove, drain, and store hoses used outdoors.
  • In especially freezing temperatures, let your faucet trickle; running water is less likely to freeze.
  • If you will be leaving your home unoccupied for an extended period of time, leave the heat on and set to a temperature no lower than 55° F.

Thawing Out a Frozen Pipe: 

  • If you turn on a faucet and only a few drips come out, you may have a frozen pipe. Typically, frozen pipes are found along exterior walls or where your water service enters your home through the foundation. 
  • Leave the faucet on while treating any frozen pipes, as flowing water will help melt the ice.
  • Apply heat to the frozen section of the pipe by using an electric heating pad, an electric hair dryer, or wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, or other open flame device.
  • Check all other faucets in your home to see if you have additional frozen pipes. If one pipe freezes, others may freeze too.  

In the unfortunate event you experience any sort of water damage loss, caused by frozen pipes or otherwise, call SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows We are available 24/7 to address your needs. The longer you wait to call, the greater the chance of mold growth and unrecoverable property. SERVPRO professionals have the training and expertise to prevent or mitigate the devastating effects that water damage can have. 

We Are An IICRC Certified Firm

12/18/2018 (Permalink)

We at SERVPRO are proud to be an IICRC Certified Firm!

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are IICRC firms. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO is a BBB Accredited Business

12/3/2018 (Permalink)

SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is proud to be a BBB Accredited Business.

Consumers turn to the Better Business Bureau (BBB) to look for businesses that operate with honesty and integrity. BBB Accreditation is built on these eight standards:

  1. Build Trust
  2. Advertise Honestly
  3. Tell the Truth
  4. Be Transparent
  5. Honor Promises
  6. Be Responsive
  7. Safeguard Privacy
  8. Embody Integrity

A business is accredited by the BBB when they demonstrate these traits, and SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is proud to be a BBB Accredited Business.  When you choose SERVPRO, you can be confident you are choosing a company you can trust in and that will look out for your best interests.

SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is available 24/7 to respond to your emergency. Call us at (847) 593-3055!

Learn more about the Better Business Bureau by clicking here.

SERVPRO First Responder Bowl 2018 at Cotton Bowl Stadium

11/30/2018 (Permalink)

Tune into the SERVPRO First Responder Bowl on December 26 at 12:30 p.m. CT (1:30 p.m. ET) televised on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com. 

Restoration Services for the Insurance Industry

11/30/2018 (Permalink)

Trust SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle to help with your customer's restoration needs.

As a leader in fire and water cleanup and restoration, SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers. SERVPRO professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO can provide an itemized loss inventory, with a full report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to our technicians and insurance clients at our state of the art IICRC Approved Training Facility. 

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim, not to deal with problems from vendors. Working together, we strive to save you time so you can focus on priority files while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO’s documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Call SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle today at (847) 593-3055!

Plan For Any Size Disaster Now with SERVPRO's Emergency Ready Profiles (ERP)

9/28/2018 (Permalink)

The Emergency Ready Profile is a no-cost readiness plan to prepare your business for any size disaster.

According to industry research, as many as 50% of businesses may never recover following a disaster. Of those that do survive, it's likely because there was a preparedness plan in place.

With SERVPRO's Emergency Ready Profile (ERP), you minimize business interruption by having an immediate plan of action at no cost. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

With the ERP, you can have the critical information needed, such as emergency and primary contact information, gas and water shutoff locations, and priority areas in the building, to begin mitigation and recovery services immediately when you need it. Everything will be compiled into a concise Profile Document as well as a mobile app called Ready Plan for quick and easy accessibility. 

By working with SERVPRO to develop your ERP, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

Our Brand New ProMaster Vans

5/24/2018 (Permalink)

One of our crew chiefs, Ben, taking the new van out for a spin

You may notice that our iconic green SERVPRO vans look a little different. Perhaps they look a little bigger, maybe even a little more stylish? With the arrival of our brand new RAM ProMaster Cargo vans, our vehicle department has certainly seen some significant upgrades.

With up to 460 cubic feet of storage space and a towing capacity of 5,100 lbs, these vans are more than capable of storing our heavy duty equipment. The height makes it so our technicians can easily stand upright once inside, and the interior walls are nearly vertical, ensuring no wasted space.

In addition, the handling features of these vans, including a 36ft turning diameter, a light and nimble front wheel drive system, 6-speed automatic transmission, and a 280 horsepower Pentastar V6 engine, ensures that our crews will enjoy a safe and speedy travel to any job site.

With these features and more, it was a no-brainer for us to make the upgrade!

Our New AMRT-Certified Technicians

4/18/2018 (Permalink)

Alex and Campbell, newly AMRT certified

With mold season fast approaching, it is imperative our technicians possess the skills and training necessary to properly take care of any mold job that comes our way. Two of our technicians, Alex and Campbell, recently took a week-long trip to SERVPRO headquarters in Tennessee to take classes and go through hands-on training. After passing their exams, they are now officially certified as Anti Microbial Remediation Technicians (AMRT).

As an approved IICRC Training School, SERVPRO offers extensive programs for franchise employees at its state-of-the-art facilities. With year-around class offerings, SERVPRO employees are given access to a wealth of education and resources to ensure they are thoroughly equipped and well-prepared in the field.

With Alex and Campbell’s new up-to-date AMRT certifications, you can trust our team to take care of your mold issues properly and efficiently.

Click to see more information about SERVPRO's training programs.